Order and Delivery FAQs

When will I receive my order?
We aim to dispatch all orders placed on prevasore.co.uk before 3.00pm on a working weekday, the same day by 1st class post. Royal Mail service agreements suggest that in over 90% of cases, you should receive your order the next day.


When will my order be dispatched?
Where an order is placed before 3.00pm on a working weekday, we aim to dispatch it the same day by 1st class post, for delivery the following day.

  • If you place your order after 3.00pm, we will dispatch it on the next working day.
  • If you order after 3.00pm on a Friday, or during a weekend, we will normally dispatch your order on Monday, to arrive Tuesday.

 


Do I have to sign for my order?
As orders are sent using 1st Class Royal Mail, you do not need to sign for it. Your order will be delivered with the rest of your usual post.


Can I track my order?
All orders are sent out using 1st Class Royal Mail and therefore there is no tracking service available. As long as you place your order before 3pm the delivery is likely to be with you the following day (excluding weekends and public holidays).


Where do you deliver to?
We only deliver within the UK.


What if I want to cancel my order?
Before you have received your order:
If you need to cancel your order, please get in contact with us as soon as possible. We always try to get your product to you as quickly as possible so there is a very small window when we may be able to cancel the order before it is dispatched. Otherwise, once dispatched, you will need to return your product to us for a refund, using the Returns Form enclosed in the original delivery or downloaded from the website.

Once you have received your order:
You have a right to cancel your order within 14 days from the delivery date. You will then need to return the item to us; with the Returns Form (enclosed in the original delivery or downloaded from the website) unused and in the condition you received it. Once we have received the return, we will refund the cost of your order.


I ordered multiple packs, but only some have arrived?
If you have ordered a number of packs of Prevasore, we may dispatch them in more than one package. If you do not receive your full order within a few days, please do get back in contact and we’ll investigate further.




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